PLEASE OPEN YOUR ORDER RIGHT AWAY.
Do NOT wait until you get to your event. We take a lot of care trying to make sure your awards get to you correct and with no damage. Keep in mind your order will travel many miles and many people handle your packages.

 

All orders are shipped USPS or UPS Ground, unless you make arrangements to pick up your order or have us deliver it to you.

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PLEASE help us get your order to you on time by placing your order early and complete.

Allow 48 hours processing plus time in transit for delivery.

(CUSTOM WORK OR LARGE ORDERS MAY TAKE LONGER TO PROCESS)

PLEASE CALL FOR DETAILS

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We REQUEST that you Email your order to TonyTrophy@aol.com.

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Should you need us to take your order over the phone any mistakes

will be remade at your expense. We will go over the order with you

twice before processing your order. 

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Once your order is placed and processing has begun we are unable to remove items from the order.

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Additions may be added the day of shipping until 1 pm EST.

If the addition is too large it may delay shipping.

Additions must be done through email and a phone call.  

(We require the phone call as emails can sometimes be delayed.)

 

If we have COMPLETED

your order we will NOT be able to make additions.

You will need to place a new order.

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Once you have received your order, if there is any damage

you must contact us within 2 business days.

You must provide pictures of the damaged award and the shipping box for insurance purposes.

Once you have provided pictures we will determine if damaged items must be returned to us.

Once all requirements have been met, we will send out the replacement parts to repair the award.

Replacements will be shipped out UPS Ground, we do NOT overnight replacement parts.

 

We do NOT issue refunds for damage!

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We do not accept returns!

 

All merchandise is custom made for your event. 

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By placing an order with us you are agreeing to these terms.

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Payment Information

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